Returns Policy
Last updated: January 30, 2025
30-Day Return Policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be:
- In the same condition that you received it
- Unused
- In its original packaging
- In working order
The price of our products doesn't allow for free returns. If you're returning an item because you've changed your mind, you'll need to arrange for the goods to be returned to us. We advise that a secure/tracked service is used to ensure all returned items arrive back to us, within 30 days of receiving the product, in a resalable condition. Once we receive your returned order we will inspect all goods and any refunds due will be processed within 10 days.
How to Start a Return
To start a return, contact us at contact@modernlighting.store
We will reach out to you to provide the address to return the item(s).
Damages and Issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and give you a replacement or full refund. You must provide us with a photo as evidence so we can verify its authenticity. Damaged items must be reported within 1 week of receiving your order.
If your item is lost or does not arrive within 3 weeks we will give you a full refund.
Refunds
We will notify you once we've received and inspected your return, and let you know if the refund was approved or not.
If approved, you'll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we've approved your return, please contact us at contact@modernlighting.store.